Return and Refund Policy

ZOALIN is operated by ZOALIN COMMERCE LLC, a Wyoming limited liability company, trading as ZOALIN.

14-Day Return Window

We accept eligible return requests within 14 days after delivery. This means you have 14 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be unworn, unused, unwashed, undamaged, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

No product category is excluded by default, but every returned item must meet the return condition requirements above.

How to Start a Return

To start a return, contact support@zoalin.com with your order number and the item you want to return. If your return request is approved, we will provide return instructions, including how and where to send your package. Items sent back without first requesting a return will not be accepted.

Return Shipping

For customer-choice returns, return shipping is paid by the customer. Please use a trackable shipping method and keep the shipping receipt.

Damages and Issues

Please inspect your order when you receive it. If the item is defective, damaged, or if you receive the wrong item, contact support@zoalin.com with clear photos and your order number so we can evaluate the issue and help quickly.

Exchanges

We do not currently offer direct exchanges. If you need another size or style, our team can guide you to place a new order.

Refunds

Refunds are reviewed after the returned item arrives and passes inspection. If approved, the refund is submitted to the original payment method. We will notify you when the refund has been submitted; the time for funds to appear depends on the bank or payment provider.