Customer care
FAQ
Quick answers about sizing, ordering, delivery, returns, and care. For order-specific help, contact support@zoalin.com.
How do I choose the right size?
Please check the size chart on each product page before choosing your size. If you are between sizes, we usually recommend the larger size for a relaxed modest fit.
Are ZOALIN pieces modest fit?
Many styles are designed with relaxed silhouettes, comfortable coverage, and easy movement. Please review product photos, measurements, and descriptions before ordering.
Will the color match the photos?
We do our best to show colors accurately, but colors may vary slightly because of lighting, screen settings, photography, and production batches.
Can I change or cancel my order?
Please contact us as soon as possible. Once an order has been processed or shipped, changes or cancellations may not be possible.
Do you ship internationally?
ZOALIN offers free standard shipping to supported destinations. Final available shipping options are shown at checkout before payment.
How long does delivery take?
Estimated total delivery time is 8–18 business days, including 1–3 business days of order processing. Delivery times may vary depending on destination, customs clearance, public holidays, and carrier delays.
What is the return window?
Eligible return requests are accepted within 14 days after delivery. Items must be unworn, unused, unwashed, undamaged, and sent back with tags and original packaging.
Do you offer exchanges?
We do not currently offer direct exchanges. If you need another size or style, our team can guide you to place a new order.
How do I contact customer care?
Email support@zoalin.com with your question and order number when available. Customer care is available 24 hours.